Privacy Policy

Last updated: June 14, 2026

This Privacy Policy explains how SendPOS ("SendPOS", "we", "us", or "our") collects, uses, shares, and protects information when you visit our website, contact us, or use our payment, point-of-sale (POS), and commerce solutions (collectively, the "Services"). We are committed to handling your information responsibly and in accordance with applicable data protection and privacy laws of the Federation of Saint Kitts and Nevis and other jurisdictions in which we operate.

1. Who We Are

SendPOS is a payment and commerce solutions provider based in the Federation of Saint Kitts and Nevis. We provide POS terminals, payment processing, billing, reporting, and related commerce infrastructure to businesses in the Caribbean and internationally. For privacy matters, you can reach us at info@sendpos.com.

2. Information We Collect

Information you provide to us

• Contact and business details such as your name, business name, email address, telephone number, and mailing address.
• Account and onboarding information, including information we collect to verify your identity and your business as required by law (see "Know Your Customer and Anti-Money Laundering" below).
• Communications you send to us, including demo requests, support enquiries, and feedback.

Transaction and payment information

When you or your customers use our Services to make or accept payments, we process transaction information such as transaction amounts, dates, payment method type, and authorisation results. Sensitive cardholder data is handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS); see Section 5.

Information collected automatically

• Technical data such as IP address, browser type, device information, and operating system.
• Usage data such as pages viewed, links clicked, and the dates and times of your visits.
• Cookies and similar technologies (see Section 9).

3. How We Use Your Information

• To provide, operate, maintain, and improve our Services.
• To process and settle payments and transactions.
• To verify identity, prevent fraud, and maintain the security of our Services.
• To comply with legal, regulatory, and card network obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• To respond to your enquiries and provide customer support.
• To send you administrative and service-related communications, and, where permitted, marketing communications you may opt out of at any time.

4. Legal Bases for Processing

We process personal information where it is necessary to perform a contract with you, to comply with a legal obligation, to protect against fraud and secure our Services (our legitimate interests), and where you have given consent. Where we rely on consent, you may withdraw it at any time.

5. Payment Card Data and PCI DSS

SendPOS takes the protection of payment card data seriously. We maintain technical and organisational measures designed to protect cardholder data in alignment with the Payment Card Industry Data Security Standard (PCI DSS). Where possible, sensitive authentication and card data are encrypted, tokenised, and processed through certified payment processors and acquiring partners. We do not store full card numbers, card verification values, or other sensitive authentication data except as permitted under PCI DSS and applicable law.

6. Know Your Customer and Anti-Money Laundering

As a provider of payment services, we are subject to KYC and AML obligations. We may collect and verify identity and business information, screen against applicable sanctions and watchlists, and monitor transactions for suspicious activity. We may be required to retain certain records and to report relevant information to competent authorities as required by law.

7. How We Share Information

We do not sell your personal information. We may share information with:

• Payment processors, acquiring banks, and card networks as necessary to process and settle transactions.
• Service providers who perform services on our behalf, such as hosting, analytics, customer support, and fraud prevention, under appropriate confidentiality and data protection obligations.
• Regulators, law enforcement, and other authorities where required by law or to protect our rights, users, or the public.
• Successors in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

8. International Data Transfers

We operate in the Caribbean and may work with partners and service providers located in other countries. Where information is transferred across borders, we take steps to ensure it is protected by appropriate safeguards consistent with applicable law.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

10. Data Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal and transaction information for as long as necessary to provide the Services, comply with our legal and regulatory obligations (including record-keeping requirements applicable to payment and financial services), resolve disputes, and enforce our agreements.

12. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at info@sendpos.com. We may need to verify your identity before responding.

13. Children's Privacy

Our Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through our website or other appropriate means.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at info@sendpos.com.